RSVP Help
If you can't find what you need from our FAQ's, please don't hesitate to contact our customer support team.
Creating your account
How do I join RSVP and is it free?
1. Free Sign upRSVP is free to join. Just provide us with a valid email address and a password and you are an RSVP member. The personal contact information you supply is never published for other members to see on the site - it's for customer service use only.
2. Get StartedNext you will need to tell us some basic details about yourself and what you are looking for. This will only take a couple of minutes.
3. Upload a photo.It's really important to add a photo, as profiles with photos get up to eleven times more contact. Photos also allow you to get matched with other members.
How do I upload photos?
To upload Primary or Gallery images go to Edit My Profile from home then click Add/Edit Photos.
You can upload up to 10 photos to your RSVP profile.
File format must be jpg, gif, png or bmp. Once uploaded, you'll be prompted to crop and edit the image.
If you cannot upload your photo please send a jpeg (jpg) file to photo@rsvp.com.au and let us know whether it's a primary or gallery photo. We will do the rest for you.
Please note that it can take up to 24 hours for photos to be published on the site, as we manually check each shot uploaded to make sure it meets our guidelines.
Matches, Discover, Search and Favourites
How do Matches work?
The sophisticated RSVP matching algorithm works in the background to push members to you that fit your "looking for" criteria.
When you join RSVP, you will get 20 new matches we have discovered for you. Each day, you will receive 10 more matches. However, if you are a premium subscriber, you will receive 20 more matches per day. You can adjust your "Looking For" criteria in the "Edit Profile" section of the site.
What is Discover?
The RSVP Discovery Engine is continuously working in the background to help you discover other members who RSVP thinks you will like. This is based on who you have viewed & sent a wink to previously! So the more time you spend on site the better it will work for you. The members that RSVP discover for you will appear in your matches list and have a "Discover" badge on them.
How does Search work?
It's free to search for members on RSVP and there are a variety of different ways that you can find people.
You can choose criteria, like location, body type, photos and relationship status and so on for your search.
If your listed postcode isn't correct, the search results you receive will be outside your area. If you suspect this is happening to you, change your location on My Profile.
How do your "Looking For" preferences work?
By filling in your ‘Looking For’ preferences, you can define the type of person you will be matched with - These criteria range from age, gender, location, background and interests, to whether they Any preferences selected are automatically included in your ‘Looking for ‘criteria on your profile. Preferences are the starting point for our matching system, which finds potential matches for you.
How do Favourites work?
By adding members to your Favourites, you can quickly find them again in an easy-to-manage (and strictly confidential) list. So if someone catches your eye, hit the 'star icon' link on their profile page to include them in your Favourites list. To remove them from your Favourites list just click on the star again to unhighlight.
What is Tag Match?
Tag match allows you to see which other members, who fit most of your seeking criteria, have a common Interest Tag. You have the ability to select Tag Match on any of your current Interest Tags.
Winks and Contacting other members
What are Winks?
You can send a Wink to other members to show them that you are interested. They are FREE to send or to reply to. You can choose a message to go with your Wink that best indicates why you may be interested. They are a great way of breaking the ice.
If you receive a Wink from another member a counter will appear on your Winks tab.
It's good etiquette (and free) to respond to all Winks. Having a high reply rate improves your profile's position in search results.
If you receive or send a positive Wink Back then you know that both parties are interested so it’s time for one of you to start a conversation.
How do I start a conversation with another member?
To communicate directly with other members on RSVP you will need to use a stamp.
A stamp will allow you to communicate with another member for 30 days.
Click/Tap on the Contacts tab or icon to see what conversations you have open or recent messages you may have been sent.
It's free to reply to messages that another member has sent you. If someone has spent a Stamp to contact you, make sure you reply – It’s nice to be polite.
Stamps are available to purchase in packs of 1, 6, 12, 18 and 30, or are received weekly or monthly as part of a premium subscription.
Blocking and Reporting Members
Can I Block other members?
The blocked feature is a two-way blocking feature. When you block a member from being able to view your profile, you and the member you have blocked will no longer be able to view each other's profile, appear in searches or contact each other.
Your profiles will also be excluded from any Matches or Discover lists to this member.
To Block a member, go to their full profile page and select the 'three-dotted' icon, then 'Block Member.' Once you Block a member you will not be able to see them again on RSVP or Unblock them.
Why would I Report a member?
If you believe that a member is acting in a suspicious manner you should report them. You can choose from a list of reasons why you are reporting them by selecting "Report Member" from the 'three-dotted' icon on a member profile. This will come through to our Customer support team who will investigate this member. When you report a member you can choose whether you wish to block them at the same time.
RSVP Premium Subscription and Stamps
What is RSVP Premium?
RSVP Premium subscription is the next level of membership for an RSVP Member. It gives you many extra benefits to put you ahead of the game. It allows you to control your privacy and you will receive new stamps to use each week or month, ranging from 2 to unlimited. To see all the Premium Benefits go to the Subscription and Stamps page.
What are Stamps?
One Stamp opens 30 days of contact. Stamps are bought in quantities of 1, 6, 12, 18 and 30, or as part of a subscription.
They're non-refundable and non-transferable.
As long as Stamps have been used to make contact before the expiry date - even if it’s one day before your time is up - contact is still open for the full 30 days.
To buy some Stamps now, log in to RSVP, go to the ‘Subscriptions & Stamps’ page.
What is RSVP’s Stamp Guarantee?
You will receive a replacement Stamp if:
- A member sends you a Wink or a positive reply to your Wink; then
- You use a Stamp to send them a personal message; and
- The first personal message you sent has not been read after 30 days
More information about Subscriptions
Things you should know about our subscriptions:
- Payments can be made online via credit card or through Apple pay or Google pay on our apps
- To ensure an uninterrupted service, all credit card and App subscriptions are automatically renewed one day before they expire.
- We do not store Credit card details on RSVP. They are stored with Stripe pour payment gateway to allow for future auto renewals. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. Please click on this link for further information https://stripe.com/docs/security.
- You can cancel the automatic renewal of your subscription by going to the Subscription section in your settings.
- For subscriptions on Apple or Google please see: How do RSVP subscriptions work on iPhone, iPad and Android Apps? below
Does my subscription allow me to contact other members?If you hold an RSVP Premium subscription, you will automatically receive new stamps each week or month (ranging from 2 to unlimited) which allow you to contact members.
Can I put my subscription on hold?No, you cannot put your subscription on hold.
What happens if my subscription lapses?If your subscription lapses, you'll lose access to all the Premium features, including stamps issued with your Premium subscription.
How does RSVP show up on a bank statement?
The way RSVP appears on your bank statement depends on the payment method used. When a purchase is made directly through our website using Stripe, the transaction will list "RSVP" as the merchant vendor. However, if the purchase is made through the Google Play Store or Apple App Store, the transaction will not show "RSVP" as the merchant vendor. Instead, it will reflect "Google Australia" or "Apple (App Store)" respectively, as they are the payment processors for transactions made through their platforms.
Example transactions:
Your Account
Where can I view my account details?
Found in the top right corner drop down on the website and on your homepage on the RSVP apps, choose Settings to view your account details. This includes your email and notification preferences. Privacy settings. Purchase history and subscription details and key account details such as email and username.
What if I have forgotten my password?
Check that you're using the correct username and password. If in doubt, select Forgot your password? on the login screen and enter the email address used when you set up your profile. Password reset details will be emailed to you within a few minutes. Make sure you use the same email you joined with.
What do I do if my profile is locked?
If you enter the wrong password for 5 times, you will be locked out of your profile. Please wait an hour and then try again
Should I always log out?
If you’re using a public or work computer, remember to log off when you have finished on RSVP, so your RSVP life remains confidential. Simply hit 'Logout' on the top right of the screen.
Terminate my account
Desktop
- Log into your profile.
- Select your Profile icon then Settings.
- Under My Account select Delete Account then Delete select a reason for deleting your profile followed by Delete.
- Log into your profile.
- Select Home at the bottom of the screen.
- Under My Account select Settings then Delete Account then Delete.
- Select a reason for deleting your profile followed by Delete.
If you want some time out, consider the Take a break option. Your profile will not appear in searches and other members will be unable to contact you.
If you have an active auto-renewal you will need to cancel your subscription before you can terminate your profile by going to Subscription & Purchase history, selecting Manage Subscription then Cancel Auto-renewal.
iPhone App & Google Play - If you purchased a subscription from the iTunes or Google Play App make sure you cancel your subscription as RSVP staff do not have access to do it. Simply follow the instructions:
Apple Google Play
Technical issues with the site
Have you enabled Cookies?
For trouble-free interaction with our site, please make sure cookies are enabled on your web browser.
How to enable cookies:Chrome:
- On your computer, open Chrome.
- At the top right, click More. Settings.
- Under "Privacy and security," click Site settings.
- Click Cookies.
- From here, you can: Turn on cookies: Next to "Blocked," turn on the switch. Turn off cookies: Turn off Allow sites to save and read cookie data.
- Click 'Tools' in your browser toolbar.
- Select 'Internet options'.
- Hit 'Privacy' and select 'Advanced options'.
- Both the 1st party and 3rd party cookies should be set to 'Accept' (or at a minimum, 'Prompt').
- Select 'Apply' or 'OK' and you're done
Safari:Go to 'Preferences' and click 'Security'. In 'Accept cookies' section, follow the prompts to specify when Safari should accept cookies.
Other browsers:If using another browser, head to their help section and search for 'cookies'.
Deleting cookies
Deleting cookies depends on the browser you're using. Usually you'll find it in the tools menu. The easiest way to find out is to type 'Delete cookies' into your browser help toolbar.
Which browsers are supported?
When using RSVP it's best to go with the latest version of your browser of choice. There are plenty out there to choose from.
Chrome, Microsoft Edge, Safari and Firefox are most used here in the RSVP community.
What do I do if my profile is locked?
If you enter the wrong password for 5 times, you will be locked out of your profile. Please wait an hour and then try again
Not receiving emails?
Gmail users:Tip: To stop a message from being sent to Spam in the future, you can: Add the sender to your Contacts.
Unmark an email as spam:
- On your iPhone or iPad, open the Gmail app . Note: If you don't have the Gmail app, download it.
- In the top left, tap Menu. Spam.
- Select the message that isn't spam.
- Tap More. Not spam.
Hotmail users:If you're not receiving emails, it could be that junk filters may be automatically sending RSVP emails to your junk box or bulk mail folder.
What to do:
- Log in to your Hotmail profile.
- Click the 'Options' link (located top right-hand side).
- Click 'Mail' (left-hand side menu).
- Click the 'Junk email protection' link.
- Click 'Safe list'.
- Enter rsvp.com.au in the text field and click the 'Add' button.
Yahoo users:If you're not receiving emails, your junk filters may be automatically sending RSVP emails to your junk box or bulk mail folder.
What to do:
- Log in to your Yahoo profile.
- Click the 'Addresses' tab (located top left-hand side of the page)
- Click 'Add contact'.
- In the Name section add RSVP (and with Email add @rsvp.com.au).
- Hit 'Save contact' and then on the next page click 'Done'.
RSVP Apps
Does RSVP have iPhone, iPad and Android Apps?
RSVP apps are available for downloading in the App Store or Google Play store. Just search for RSVP and you will find them. You can use the same login details if you already have a membership as they are connected to our website and network to give you one membership across all platforms.
How do RSVP subscriptions work on iPhone, iPad and Android Apps?
If you purchased your paid subscription through your iOS, iPad or Android device, your subscription is managed via your Apple iTunes or Google Play account. Unfortunately, RSVP's Support Team does not have permission to help you cancel, manage, update or refund your subscription on your iOS or Android device.
Luckily, you have complete control of your subscription via the 'Settings' on your iOS or Android device. For full details on how to renew or cancel your subscription, simply follow the instructions on Apple Support's Managing Your Subscriptions page. (Apple Support) or on Google Play (Google Play Support)
If you choose to cancel your paid subscription, it will continue until the end of your current billing cycle. Neither RSVP nor Apple or Google is able to immediately end the subscription prior to the end of your billing cycle.
You will lose all your Premium benefits and any stamps related to your subscription if it expires.
Can I access RSVP on my mobile if I don’t download the app?
If you have a smartphone with full web browsing capabilities, you'll have access to the full RSVP site on your mobile. Go to: rsvp.com.au in your mobile browser or search for RSVP on your mobile provider portal.
Online Safety
Tell me about Dating Safely?
RSVP supports online safety best practiceOnline Safety Tips
- Prioritise Security: Take your time and don't rush into offline meetings. Only share personal details when you feel comfortable. Utilise our secure messaging system for communication to maintain privacy.
- Take Your Time Online: Don't rush from online communication to face-to-face meetings. Take your time getting to know someone, asking questions, and ensuring your comfort level before meeting in person. Tell me more...
STAY SMART ONLINEAt RSVP it is important to us that dating is a fun and safe experience for you. RSVP has worked closely with industry bodies including the ACCC, Stay Smart Online and the Federal and State police for over 17 years. We are committed to providing you with a secure environment to meet people and treat any suspicion of fraudulent behaviour very seriously. As well as continually monitoring the site for unusual behaviour, we manually check every photo on the site and use an array of technologies to detect unusual behaviour or false profiles. Unfortunately, no matter how vigilant we are there will always be a small number of instances where someone makes their way onto the site, even for a short time, with disingenuous intentions.
To help protect you from falling victim to fraudulent activity, we believe it is important that you know what to look for and what to do if you suspect you are dealing with a scammer.
The same rules must apply to meeting people online, as meeting people offline. Trust your instincts, if it sounds too good to be true it probably is, and never get financially involved.
Your safety matters
At RSVP it is important to us that dating is a fun and safe experience for you. We are committed to providing you with a secure environment to meet people and treat any suspicion of fraudulent behaviour very seriously.
Safety & security tips:
- Keep your personal info private
- Meet when you are ready (and not before)
- Choose a safe place for your first date
- Trust your instincts
- Don't get financially involved
